Shipping & Returns

This policy explains how Disguised Bulk processes, ships, and handles wholesale kit orders, and how returns, replacements, and order changes work. Disguised Bulk is a wholesale research compounds supplier. Every product is sold as a kit of 10 vials, and pricing is shown per vial alongside the full kit total. Buy 5 or more kits in a single order and take 10 percent off the whole order. All products are sold strictly for research use only. By placing an order you agree to the terms below.

Last updated June 16, 2026

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment is confirmed. Processing time may be extended during periods of high order volume, promotions, restocks, or when an order requires additional compliance review.

Orders placed on weekends or holidays begin processing on the next business day.
Payments made by bank payment are confirmed once funds clear, which can add time to processing.
You will receive tracking information by email once your order has shipped.

2. Shipping Methods

We ship using major domestic carriers and regional services. Available methods and delivery speeds are determined by the carrier and service selected at checkout. Carrier estimates reflect transit time after an order leaves our facility and are not guaranteed.

3. Shipping Time Estimates

Once an order has shipped, estimated transit times are as follows:

Standard: 2 to 5 business days after shipment.
Expedited: 1 to 3 business days after shipment.

These are estimates only. Carrier delays, weather, and holidays may affect delivery and are outside our control.

4. Shipping Address Accuracy

You are responsible for providing a complete and correct shipping address at checkout. Disguised Bulk is not responsible for:

Orders shipped to an incorrect or incomplete address provided by the customer.
Packages returned to us due to address errors.
Delivery failures caused by inaccurate or outdated address information.

If an order is returned to us because of an address error, additional shipping charges may apply to resend it.

5. Lost or Delayed Packages

Once a package is handed off to the carrier, the carrier assumes responsibility for delivery. If your order is delayed or appears to be lost:

Review your tracking information for the latest status.
Contact the carrier directly to open an inquiry.
If the issue is not resolved, contact us at support@disguisedbulk.com with your order number and tracking details.

6. Damaged Packages

If your package arrives damaged, contact us within 48 hours of delivery so we can review the situation. To help us resolve it quickly:

Take clear photos of the outer packaging and the contents.
Email support@disguisedbulk.com with your order number and the photos.
Keep all packaging until your claim has been reviewed.

7. Compliance & Shipping Restrictions

We ship in accordance with applicable federal, state, and local laws. Shipping restrictions may apply based on the destination or the type of product ordered. We reserve the right to decline or cancel any order that we cannot lawfully fulfill.

8. Returns

Due to the sensitive nature of laboratory research compounds, we do not accept returns on opened or used products. Once an order has shipped, all sales are final. This policy protects product integrity and supports responsible research compliance across our wholesale supply.

9. Incorrect Orders

If you receive an incorrect item due to an error on our part, contact us within 48 hours of delivery. Please include:

Your order number.
Photos of the item or items received.
A brief description of the issue.

We will review the order and work with you on the appropriate resolution.

10. Damaged or Defective Items

If an item arrives damaged or defective, contact us within 48 hours of delivery at support@disguisedbulk.com. Please include photos of:

The outer packaging.
The product container or vial.
The shipping label.

Once the issue is verified, we will determine the appropriate resolution, which may include a replacement.

11. Order Changes or Cancellations

Order changes or cancellations are only possible before an order has been processed or shipped. Once an order has entered fulfillment, it cannot be cancelled or altered. If you need to make a change, contact us as soon as possible at support@disguisedbulk.com and we will do our best to help before the order moves forward.

12. Non-Returnable Items

The following items cannot be returned under any circumstances:

Lyophilized research compounds.
Liquid research solutions.
Compound vials, kits, or capsules.
Opened laboratory products.
Clearance or promotional items.

13. Research Use Only

All products sold by Disguised Bulk are intended strictly for lawful laboratory research only. They are not approved for human consumption or animal use. All products must be handled and stored in accordance with appropriate laboratory practices by qualified individuals 21 years of age or older. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Contact

Questions about shipping, returns, or an existing order can be directed to support@disguisedbulk.com. Please include your order number so we can assist you as quickly as possible.